FAQ

 

SHIPPING 

Sadly both UPS and FEDEx changed the way they calculate shipping the first of 2015. This was a MAJOR change. I will use the example of our 8 inch, large, ceramic piggy bank. Due to the pig size, it is shipped in a corrogated carton that measures 10x10x10 inches (10 cube). For 10 years we shipped the bank in this carton and paid for THREE pounds, the ACTUAL weight of the pig/box. In 2015 this all changed. UPS now tells us the weight of the carton. Using historical data they have calculated that a 10 cube box weighs 7 lbs. We could ship a feather in the box or something that weighs 7 lbs - makes no difference. You pay for 7 lbs. That means that UPS has DOUBLED the cost of shipping this year. Since you now pay for 7 lbs and not 3 lbs. Yet, with all the consumer groups, we have seen no story about this.

This has created difficult times for us too. When you place your order, UPS software calculates the cost of shipping. It creates a UPS label. That's why you get your tracking the moment your order is placed. When UPS picks up the shipment, it is delivered to a UPS distribution center. Once your package arrives at the distribution center your tracking number is updated to show package has been picked up.

HOW CAN I PERSONALIZE?

Each item on the site has been linked to a personalization option. If engraving is the best, you will be given the engraving option. For many piggy banks, painting by hand is the option. Plaques can be adhered to most of our sculptures. Etc. For products that can be personalized, you will be able to add your information on the product page before you check out. If personalization is not possible, you see NO CUSTOMIZATION..

NO SALES TAX

This could be a big deal for you. You pay NO sales tax because we are a New Hampshire company. If you are shipping to Tennessee that means you are saving 9.44%, California 9.08%, Arizona 9.01%, Washington 8.6%, New York 8.5%, etc. (from Google: Best and Worst States for Sales Taxes By Tonya Moreno, CPA)

Your Phone Number

The phone number you provide is included on the UPS label so the UPS can call you if needed. List the phone number you are most likely to answer. We might also call you if we have a question about your order.

Your Credit Card Info

In order for your order to process it needs to be paid for. If not paid, we do not get the order. When we receive your order, we receive the last 4 digits of your credit card. that is all. We get no expiration date, no code. It is impossible for us to charge your account - or for anyone get your credit card info from us. You are totally secure.

Platform

Our platform is Magento. That is where all of our data is located. About 25% of all E-Commerce sites use Magento as their platform. E-Bay owns Magento.

Quantity Discounts

In our 20 years of existance our largest order was $250,000. Our smallest order $3.95 (for wrapping paper!) According to the item we offer quantity discounts. You need to get most of these discounts by making request to orders@wallstreetgifts.com. 

With quantities we can do special items too. We've put bases on items that didn't have a base. We've changed the size of a base. We've personalized a globe that can't be personalized. Ask the question - and we'll tell you if it's possible!

Customer Service

We began 20 years ago with Wall Street Gifts.com. For 17 years our customer service was from our warehouse. Two years ago we left California so you, our customer, would not pay sales tax. Customer Service hours have changed. We used to have 8-5 M-F. Now our customer service covers 7 days a week and various hours throughout the day. Random hours each day so we can cover the globe. Leave an email, a voicemail, or contact us via our web site. Please be specific so we can answer efficiently. We make every effort to respond quickly.

Where do we ship?

We have shipped to over 50 countries and all 50 states.

Returns

Returning products that have not been personalized or painted is fairly easy. But, you HAVE to have an RMA. We ship from over 20 locations across the USA. We need to coordinate your return with the shipper. For more info, read RETURN POLICY at bottom of every page.