RETURN POLICY - Your satisfaction is very important to us. IMPORTANT! Keep all packing materials
DAMAGED or DEFECTIVE item: please email email@example.com.
State: name of purchaser, order #, SKU, description of item. If possible, email photos showing damage or defect. You can email several photos. Please have one photo show the packaging with peanuts and bubble wrap so UPS can see that item was properly packed.
Do you want replacement or credit given to purchaser? Wait for instructions. Do NOT return product until you are told to do so. You must send this email within 10 days of delivery. No exceptions. This is not our timeframe but that of UPS & FedEx.
For customized items such as painted piggy banks, artist original piggy banks, items with plaques, items engraved ONLY items with spelling error are refundable. Email a photo of the misspelling to firstname.lastname@example.org and wait for instructions. We will fix any spelling error for you.
If you want to return an item that is returnable, simply repack it carefully in its original carton with the packing materials you saved. Email email@example.com with purchaser’s name, order #, SKU, description of item, quantity you want to return and whether you want exchange or credit.
We will email you a RMA label (return merchandise authorization) which includes mailing address for the return. You may be shipping to a different address that where it was shipped. You will pay shipping costs/insurance. You may also be charged a restocking fee. You MUST place RMA label on outside of box so warehouse will receive. It depends on which item as to how much the restocking fee is - depends on which of our 26 shipping locations - range is from zero to 20%.
Returned Item must be in same condition that you received it including interior box. Credit or shipment of new product will happen within 30 days from receipt of returned item(s). You have 30 days from date of delivery to make a return – but, if item is still available on web store, we may be lenient of 30 day policy.
We emphacize. Customized items such as painted piggy banks, artist original piggy banks, items with plaques, items engraved are NOT returnable unless there is a spelling error. Email a photo of the misspelling to firstname.lastname@example.org. We can snail mail you a new plaque. We will fix ANY spelling error item.
Sometimes customers believe that they were charged twice. Sometimes a bank puts a HOLD on funds when a request for payment is made even though it declined because of an address mismatch. The bank will eventually release the hold. But, for some banks it is two weeks before they do so. Other banks only hold funds for 2-3 days. We have no control over the bank. You can talk to your bank to release the Hold.
When your credit is issued you automatically receive an email stating the amount and the reason. We wish this email were less confusing just read it carefully. All credits are issued as Wall Street Gifts - our "umbrella" company.
If two weeks have passed since you believe you should have received a credit, and have not, please email email@example.com no matter which of our sites you purchased from. Include your name, order number and reason for credit.